Transactional experience




Tocomplete this assignment, I offered to have a discussion with thecable service provider to try and convince him to grant a reductionin the monthly bill. The amount was slightly higher than the nationalaverage as it stood at $113. When the service provider received mycall, I informed him that I wanted to clear the cable bill, but Iwould do this after negotiating for a better offer. Having confirmedthe amount, he explained to me that the bill was calculated using auser-friendly mechanism and that it was the best deal I could get forthe service. To drive home his point, he asked me to conduct a surveyof other service providers and find out how much they charge forsimilar packages.

Iexplained to him that whilst I was aware and appreciative of theirfavourable package, I deserved a reduction in the cost as my family’stransaction history showed the bill was always paid on time.Additionally, I reminded him that we (my family) were among the firstclients of the service in the area and hence it was only fair hegranted to reduction based on loyalty. Having listened to myargument, he asked what amount I was willing to pay. I requested fora 25% discount and told him I would pay $85 maximum. The serviceprovider informed me that the reduction was too high and it would beuneconomical on his side. However, he offered to reduce the amount to$99 which was the country’s average (Goodale &amp Frieden, 2016).I countered the offer with $95 which he accepted after somehesitation.

Whileconducting this exercise, I came to learn that the best way to get afair deal in a business transaction is to convince the other party toview matters from my perspective. In the transaction above, Iconvinced him to see why I deserve a reduction while he made merealize that my initial offer was unattainable. This is a skill thatI will use to try and get value for my money in future transactions.


Goodale,J. C., &amp Frieden, R. (2016). All about cable and broadband. LawJournal Press.