Personal Work Group



Your Name (First M.Last)

School or InstitutionName (University at Place or Town, State)

I worked as apart-time Web Developer at Flight Center USA. I was a member of theweb development team. The team consisted the Team Leader, oneBusiness Administrator, two full-time and one part-time WebDevelopers, and one Web Designer. This investigative paper will applygroup-related communication theories on different aspects of thisteam.

Characteristicsof the Group/Team

This is an ongoingteam, since the development and maintenance of Flight Center USA’swebsite is one of the regular activities of the organization. So, itis also a long-standing team. It is a formal team as it is anofficial department of the organization. There is a leader in theteam, who monitors the activities of all the members of the team. Itis both a primary work team and a project team, because usually theteam does the regular maintenance works, but it also undertakesdifferent projects like the occasional renovation of the website.

TheFormal Roles of the Team Members

Task Roles

The team leader oversees all theproject-based and regular activities of the team members. Thebusiness administrator is the liaison between the web developmentteam and the other departments of the organization. The webdevelopers are responsible for modifying and coding the website, andthe web designer designs the user experience and the user interfaceof the website.

Maintenance Roles

The team leader andthe business administrator are the key players here. As mentioned,the team leader monitors the activities of all the members of theteam, and leads the projects. The business admin maintainscommunications with other relevant departments and ensures that theresource requirements of the team are met. And the other membersperform their regular and project-based duties, and provide relevantinputs during team meetings.

Individual Roles

The team is so welldisciplined, and the understanding among the team members is so wellthat usually nobody participates in any individual roles. Howeversometimes, some of the team members become a bit ‘attention-seeker’,but this is very common in most teams.

TheGroup Stages

Group Norms

There are 2formal norms in the team- during every team meeting, or any formalconversation with the team leader everyone places their cell phoneson silent mode, and every member in the team can speak up freely ifit contributes to the developments of the team or the project. Andthere’s one informal norm, which is- the members take turns to buycoffee for the entire team every morning.

Positive andNegative Participation Behaviors

The most noticeable positive participation behavior in theteam is everyone contributes to the betterment of the team and theprojects undertaken by the team. The leader also encouragesparticipation and idea sharing. However, sometimes people withsimilar roles engage in competition (but it doesn’t become anunhealthy competition). Sometimes, this has negative impacts on theirperformance.

Use of Technologyfor Communication

Most of thecommunication is done electronically. The team members email eachother. All the project related and regular work related informationare stored on JIRA. The JIRA work stacks are widely used during theteam meetings. That is how the team communicates.


Benne, K. &amp Sheats, P. (2010). FunctionalRoles of Group Members.&nbspJournalOf Social Issues,&nbsp4(2),41-49.

Tuckman, B. (1965). Developmental sequence insmall groups.&nbspPsychologicalBulletin,&nbsp63(6),384-399.