Yesterday I had a long conversation with a client through Facebook.The client had contacted us through the company’s Facebook that hasbeen able to exploit the wide range of potential clients that spentmost of their time online. In this case, the client was the sourcesince he was inquiring about the services we offer and the prices oneach. The sender had some knowledge of the products we offered, andthat made the communication more efficient (Bhattacharyya, 2013). Themessage was in the form of a text, and the content was the inquiry onthe products we offer and a quotation too. The sender used words toencode the message and summarized it in a text. In this case, I wasthe receiver and I decoded the message by reading it andunderstanding what the client wanted. The channel was the Facebookplatform where we used to exchange the messages and find a solutiontoo. However, the channel had various noises the included messagesfrom other clients, Facebook notifications from other followers(Eadie & Goret, 2013). At the time of the communication, theworkplace was much more relaxed since some of my workmates had gonefor a meeting so, I did not have trouble conversing with the client.The climate also reduced the noise that is often in the offices. Theintended effect of the communication was inquiring about the productswe offered and their prices. However, after I gave him the quotation,he was pleased with the products and gave an order. Hence, the actualeffect ended up being totally different from the intended effectsince he purchased some of the products. The communication had ashared meaning since I was able to reveal the products we offered andeven sent a quotation that included all the prices. The clientapproved the prices and gave an order of some specific products thatmet the standards that he wanted. Clearly, we agreed on everything,and it was a successful communication process and followed the DavidBerlo`s model of communication criteria as well.
Bhattacharyya, K. K. (2013). Science Communication as a Tool forDevelopment. Global Media Journal, 4, 1-17.
Eadie, W. F., & Goret, R. (2013). Theories an models ofcommunication: Foundations and heritage. Theories and models ofcommunication, 1, 17-36.