5811-Response to Erica`s Post Crucial Conversation`s

&nbsp5811-Responseto Erica`s Post: Crucial Conversation’s

&nbsp5811-Responseto Erica`s Post: Crucial Conversation’s

Inour routine activities, we tend to have crucial conversations, whichcreate significant shifts in attitude and behavior. Patterson,Grenny, McMillan and Swilzer focus on how to keep an open andpositive mind when having crucial conversations, which are highlycharged with emotions. Crucial conversations are part of us all timefrom performance appraisal at work to discussion of our relationships(Patterson et al., 2012). There are three types of people when havingcrucial conversations those who get emotional and become abusive,those who silently fume, and those who are open and speak out theiremotions. The latter group tends to be successful when holdingcritical conversations because they are open-minded. When havingcrucial conversation we should be open. We often see the issue withother people and not the concern with ourselves. We should make itsafe for the other parties to speak and not get hooked by emotions ina bid to hold relevant conversations. The parties should brainstormnew strategies to find mutual solutions.

Thisbook enables us to control our emotions when holding crucialconversations. We have to think through our responses and reactionswhen having critical conversations. It teaches us what to look for ina person one is holding a conversation with (Grenny et al., 2013).Generally, it enables us to brainstorm new ideas and find mutualsolutions when holding a dialogue. It provides a pool of ideas on howto succeed when having crucial conversations. The book can move usfrom having failed conversation to having productive talk. It showsus that we have the right to change people in a bid to have mutualagreements (Grenny et al., 2013). However, I have contrasting opinionwith the book, which presents that it is essential to base oncharacter and not drift up to identity level there is a possibilitythat such can bring the ego into play. Besides, there is a need toassist in defining where the problem lies. In essence, we can beginto work on an efficient solution by establishing the main cause.


Grenny,J., Patterson, K., Maxfield, D., McMillan, R., &amp Switzler, A.(2013). Influencer:The new science of leading change.McGraw-Hill Education.

Patterson,K.,Grenny, J.,Switzler, A., &ampMcMillan, R. (2012). Crucialconversations: tools for talking when stakes are high.New York:McGraw-Hill.